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The following are the terms and conditions when using the products, services and the website of Vitamin B12 Online and It outlines all policies of Vitamin B12 Online including privacy, website, purchase and delivery.


Vitamin B12 Online regards customer privacy as an essential part of our relationship with our customers. The following privacy policy applies to all Vitamin B12 Online users and conforms to Internet privacy standards.

If you have questions or concerns regarding this statement, you should first contact Customer support via our Contact Us page.


The information provided is not intended to be a substitute for professional medical advice, diagnosis or treatment. Never disregard professional medical advice, or delay in seeking it, because of something you have read on this website. Never rely on the information on this website in place of seeking professional medical advice. After absorbing the content from this website, you are encouraged to review the information carefully with your professional healthcare provider.

Collection of Information

To use the Vitamin B12 Online website, we may require information from you to provide the best service possible.

All correspondence may also be collected and stored, particularly regarding sales, support and accounts, including email.

Any information collected by Vitamin B12 Online is collected via correspondence from you or your company. This may be via the telephone, email, mail, fax or directly through our website.

Use of Collection Information

Any details collected from Vitamin B12 Online customers are required to provide you with our products and/or services, and a high level of customer service.

Correspondence is recorded to provide service references, and to assist in our staff development.

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using 256-bit secure socket layer technology (SSL). When Credit Card details are collected, we pass them on to be processed as required. We never permanently store complete Credit Card details.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

If you have any questions about security on our website, you can message us via our Contact Us page.

Access to Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by messaging us via our Contact Us page.


If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, age, email, and postal address) and financial information (such as credit card number, expiration date).

We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.


Vitamin B12 Online uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by messaging us via our Contact Us page or using the “Unsubscribe” button in the email.

You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Third Parties

Vitamin B12 Online may at its discretion, use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.

These third parties are prohibited from using your personally identifiable information for any other purpose. Vitamin B12 Online does not share any information with third parties for any unknown or unrelated uses.


We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.


Links on the Vitamin B12 Online site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only include the domain name of

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or using a notice on our homepage.

Vitamin B12 Online Security Policy

Vitamin B12 Online uses a Payment Gateway for its online credit card transactions. They are providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the payment gateway are secured payments.

– Payments are fully automated with an immediate response.
– Your complete credit card number cannot be viewed by Vitamin B12 Online or any outside party.
– All transactions are performed under 256 Bit SSL Certificate.
– All transaction data is encrypted for storage within a bank-grade data centre, further protecting your credit card data.
– Our payment gateway is an authorised third party processor for major banks.
– Our payment gateway processor at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Vitamin B12 Online.

Shipping Policy

Physical goods


Due to Covid19, all worldwide postal services are experiencing delays and therefore, shipping times are taking longer than expected. UK orders may take up to 21-30 days and US orders from 30-50 days

After ordering online, you will receive an email confirmation from our payment gateway containing your order details. We will usually confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via Registered International Airmail within one (1) business day; however, if products are unavailable delivery will take a little longer. Please allow up to 21 days for delivery, depending on where you are in the world. Items to the US can take up to 40 days and should check with your post office if you have not received a collection card by 29 days.


Due to Covid19, all worldwide postal services are experiencing delays and therefore, shipping times are taking longer than expected. UK orders may take up to 21-30 days and US orders from 30-50 days

All parcels are sent with a tracking number and will need to be signed for by the addressee and identification may need to be provided to collect your parcel. If you are not available to take delivery, a calling card will usually be left in your letterbox. In the case of USPS, please ensure your letterbox is free from the mail as they will not leave notices if mailboxes are full; also, we ask all US customers to please check with their local post office for your parcel if you have not received your package 29 days after purchase.

All parcels sent to the United States will have a note on the address label, stating the goods should not be left unattended if the receiver is not at the requested postal address and the postal service should take the parcel back to their depot for collection by the parcel receiver.

Please note that all items for sale on our website are sourced and sent from South East Asia either direct from the manufacturer or from the importer depending on the item you purchase. Our stock is not purchased from any other vendors or third parties. All products have a long shelf life of at least one (1) year.

All items are packed carefully, and we do not offer refunds or replacements for items damaged in shipping.

If you wish to query a delivery, please message us via our Contact Us page.

International Duty

It is your responsibility to ascertain if purchasing our good are services are prohibited in your country, under local or international laws. If you are charged customs duties on your parcel, you would need to pay those duties per your local laws. To find out what taxes you may be charged, you should contact your countries customs office or state governing body.

Digital Delivery

After ordering online, you will receive an email confirmation containing your order details (if you have provided your email address). We will usually confirm receipt of your order within a few minutes of ordering. We will attempt to send your software/license/access code via email within one (1) working day.

If you wish to query a delivery, please message us via our Contact Us page.

Refund & Returns Policy

The following is the return policy when using the products, services and the website of Vitamin B12 Online. It outlines the policies of Vitamin B12 Online including privacy, website, purchase and delivery.

Refund & Returns Policy

You’re entitled to a refund, replacement or repair if:

The item is faulty or damaged on arrival (if the item is damaged DO NOT accept or sign for the parcel)
You were sent the wrong item
The item is significantly different from the description

You are NOT entitled to a refund because:

You just changed your mind
You found the product cheaper at another store
You don’t like it
You bought the wrong size
You altered the product
You dropped it, broke it or damaged it
It is open or used

Please message us via our Contact Us page if you are not satisfied with your purchase so that we can resolve any problems.

As some countries take up to 50 days for delivery, we do not refund for any lost postal items until 50 days from the date of purchase. Postal tracking numbers are supplied on request.

Cancellation Policy

We may cancel any Order or part of an Order (including any Orders that we have accepted) without any liability to you for that cancellation at any time if:

(a) the requested Products in that order are not available; or
(b) there is an error in the price or the product description posted on the Site concerning the relevant product in that order; or
(c) that order has been placed in breach of these terms and conditions.

You may cancel an order up to 24 hours of placing your order. We ship orders 24 hours from purchase so that you have time to cancel if you need too.

Interactive Features

Our website includes interactive features that allow users to communicate with us.
You acknowledge that, because of the limited nature of communication through our website’s interactive features, any assistance you may receive using any such features is likely to be incomplete and may even be misleading.
Any assistance you may receive using any our website’s interactive features does not constitute specific advice and accordingly should not be relied upon without further independent confirmation.

Limits upon exclusions of liability
Nothing in this disclaimer will:
(a) limit or exclude any liability for death or personal injury resulting from negligence;
(b) limit or exclude any liability for fraud or fraudulent misrepresentation;
(c) limit any liabilities in any way that is not permitted under applicable law; or
(d) exclude any liabilities that may not be excluded under applicable law.

Privacy Statement

We are committed to protecting your privacy. Authorised employees within the company are on a need to know basis only for the use of any information collected from individual customers. We regularly review our systems and data to ensure the best possible service to our customers.


Our client records are regarded as confidential and therefore will not be divulged to any third party, other than if legally required to do so to the appropriate authorities. Clients have the right to request sight of, and copies of all Client Records we keep, on the proviso we are given reasonable notice of such a request. Clients are required to retain copies of any literature issued concerning the provision of our products or services.

We will never use, sell, share or rent your personal information to any third party or use your email address for unsolicited emails. Any emails sent by Vitamin B12 Online will only be in connection with the provision of agreed services and products. Your email address is collected at the time of purchasing a product or service and when signing up for the newsletter.

Website Policy


Redistribution or republication of any part of this site or its content is prohibited, including such by framing or other similar or any other means, without the express written consent of the company. The company does not warrant that the service from this site will be uninterrupted, timely or error-free, although it is provided to the best of its ability. By using this service, you thereby indemnify this company, its employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused.

Log Files

We use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within this company on a need -to- know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.


Like most interactive web sites, this company’s website/ISP uses cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease the use for those people visiting. Some of our affiliate partners may also use cookies. Please see our cookies policy for more details.

Links to this website

You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.

Links from this website

We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or materials appearing on such sites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy, practices, or content, of these sites. We encourage our users to be aware when they leave our site and to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other website connected to this site or accessed through this site yourself, before disclosing any personal information to them. This company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

License to use website

Vitamin B12 Online or its licensors hereby own all intellectual property rights contained in its website including website material, unless hereinafter stated otherwise.

Your viewing of material is permissible as well as printing pages or other content from the website for your personal use. Downloading of material for caching is allowable under these terms & conditions. This particular use permission is subject to the restrictions set out below & elsewhere in these terms & conditions:-

1. Republishing of material from this website is prohibited. This restriction also applies to republishing on another website;

2. Sub-licensing of material from this website is also prohibited including selling or renting of material;

3. Public showing of material from the website is prohibited;

4. You are prohibited from reproducing, duplicating, copying or any other exploitation of material from this website for commercial purposes;

5. You may not edit or otherwise modify any material from the website;

6. You may not redistribute from this website unless express permission is given.

Website material that is specifically made available for distribution may only be redistributed within your organisation.

Acceptable Use

Use of this website is prohibited if it:-

1. May cause or has the potential to cause damage to the website;

2. Causes impairment of the availability or accessibility of the website;

3. In any way which is illegal, unlawful, fraudulent or harmful;

4. It is in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

The website is not to be used to copy, host, store, transmit, send, use, publish or distribute any material which incorporates or is linked to any spyware, computer virus, Trojan horse, worm, keystroke logger, toolkit or any other malicious computer software.

It is prohibited to conduct any systematic or automated data collection activities on or concerning this website without Vitamin B12 Online express written consent. This prohibition includes without limitation scraping, data mining, data extraction & data harvesting.

It is also prohibited that this website is used to transmit or send unsolicited commercial communications.

This website must not be used for any purposes related to marketing without Vitamin B12 Online express written consent.

Access Restrictions

There is a restriction to certain areas of this website. Vitamin B12 Online reserves its right to restrict access to all areas of the website, at its discretion.

If you are provided with a user ID & password by Vitamin B12 Online to enable you to access restricted areas of this website or other content or services, the said ID & password must be kept strictly confidential.

At Vitamin B12 Online sole discretion & without notice or explanation retains the right disable your user ID & Password.

User Content

Under these terms & conditions; your user content means material that you submit to this website, for whatever purpose. The preceding includes without limitation text, images, audio material, video material& audio-visual material.

Vitamin B12 Online is granted by you a worldwide, irrevocable, non-exclusive, royalty-free licence to use, reproduce, adapt, publish, translate & distribute your user content in any or future media. Vitamin B12 Online is also granted by you the right to sub-license these rights and reserve the right to bring an action for infringement of these rights.

Under your user content, it must not be illegal or unlawful. Your user content must not infringe any third party’s legal rights as well as not be capable of giving rise to legal action whether against you or Vitamin B12 Online or a third party. Applicable law applies to each case.

You are not allowed to submit any user content to the website that is currently or has been subject of any actual or threatened legal proceeding. This clause also covers any similar complaint.

Vitamin B12 Online reserves the right to remove or edit all material submitted to this website. This also includes content stored on Vitamin B12 Online servers or hosted or published upon this website.

Although Vitamin B12 Online has rights under these terms & conditions concerning user content, Vitamin B12 Online will not undertake, under any circumstances, to monitor the submission of such content to or the publication of said content on this website.

No Warranties

The website is provided without any representations or warranties, expressed or implied. Vitamin B12 Online does not make any representations or warranties concerning this website, including information & materials provided on the website.

Without prejudice to the general nature of the foregoing paragraph, Vitamin B12 Online does not warrant the following:-

1. Availability of the website will be constant, or available at all; or

2. The website information is complete, true, accurate or non-misleading.

No content on this website constitutes or is meant to represent any advice. If you desire assistance concerning any legal, financial or medical issue, you should seek appropriate professional advice.

Limitations of Liability

Vitamin B12 Online is under no circumstances liable to you concerning the contents of, or use of, or otherwise in connection with this website. The preceding includes whether under the law of contract, the law of torts or otherwise.

The above limit of liability refers to:-

1. The extent that the website is provided free of charge, for any direct loss;

2. For any indirect, special or consequential loss, or

3. Including any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, reputation loss or goodwill, or loss or corruption of information or data.

The preceding limitations of liability will apply even if Vitamin B12 Online has been expressly advised of the potential loss.


No content in this website disclaimer will exclude or limit any warranty implied by law that it would be unlawful to limit or exclude. Also, no content in this website disclaimer will limit or exclude Vitamin B12 Online liability in respect of any of the following:-

1. Negligence by Vitamin B12 Online which results in death or personal injury;

2. Any fraud or fraudulent representation by Vitamin B12 Online;

3. Material which would be illegal or unlawful for Vitamin B12 Online to exclude or limit, or attempt or imply to exclude or limit its liability.


The use of this website implies that you agree that the exclusions & limitations of liability described in this website disclaimer are reasonable. Use of this website is prohibited if you think the exclusions & limitations of liability are unreasonable.

Other Parties

Your acceptance that as a limited liability company Vitamin B12 Online has an interest in limiting the personal liability of its employees & officers. Your agreement, that you will abstain from bringing any claim personally against Vitamin B12 Online officers or employees in respect of any losses suffered by you in association with the website.

Without prejudice to the preceding paragraph, acceptance & agreement that the limitations of warranties & liability summarised in this website disclaimer will protect Vitamin B12 Online officers, employees, agents, subsidiaries, successors, assigns & sub-contractors as well as Vitamin B12 Online.

Unenforceable Provisions

If provisions of the website disclaimer are or are found to be, unenforceable under any applicable law, then that will not alter the enforceability of any other provisions of the website disclaimer.


You hereby agree to indemnify Vitamin B12 Online and covenant to keep Vitamin B12 Online indemnified against any future losses, damages, costs, liabilities & expenses incurred or suffered by Vitamin B12 Online arising out of any breach whatsoever by you of any provision of these terms & conditions as well as commenced out of any claim that you have breached any provision of these terms & conditions. The preceding includes without limitation any legal expenses and any other amounts paid by Vitamin B12 Online to a third party in settlement of a claim or dispute on the advice of Vitamin B12 Online legal advisers.

Copyright Notice

Copyright and other relevant intellectual property right exist on all text relating to the company’s services and the full content of this website and its products, courses and services.


You can contact this company by messaging us via our Contact Us page.

Force Majeure

Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond our control. This may be by natural or human made eventuality outside our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such events shall forthwith inform the other party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein.


Failure of either party to insist upon strict performance of any provision of this or any Agreement or the negligence of either party to exercise any right to remedy to which it, they are entitled hereunder shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any Agreement. No waiver of any of the provisions of this or any Agreement shall be effective unless it is expressly stated to be such and signed by both parties.


The laws of Australia govern these terms and conditions. By accessing this website and using our services or buying products you consent to these terms and conditions and the exclusive jurisdiction of the Australian courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason, then the invalid or unenforceable provisions will be severed from these terms and conditions and the remaining terms will continue to apply. Failure of the company to enforce any of the requirements set out in these Terms and Conditions and any Agreement, or inability to exercise any options to terminate, shall not be construed as waiver of such provisions and shall affect the validity of these Terms and conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorised representatives of the company.

Notification of Changes

The company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and other key pages on our site. If there are any in how we use our site customers’ Personally Identifiable Information, notification by email or post mail will be made to those affected by this change. Any changes to our privacy policy will be posted on our web site 30 days before these changes taking place. You are therefore advised to re-read this statement regularly.

These terms and conditions form part of the agreement between the Client and ourselves. Accessing this website and/or undertaking of a booking or agreement indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.

© Vitamin B12 Online 2015-2021. All Rights Reserved.
Vitamin B12 Online