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Shipping Policy

The following are the shipping policies for Vitamin B12 Online (VB12O). It outlines all Shipping policies of Vitamin B12 Online.


The information provided is not intended to be a substitute for professional medical advice, diagnosis or treatment. Never disregard professional medical advice, or delay in seeking it, because of something you have read on this website. Never rely on the information on this website in place of seeking professional medical advice. After absorbing the content from this website, you are encouraged to review the information carefully with your professional healthcare provider.

Shipping Policy

Physical goods

After ordering online, you will receive an email confirmation from our payment gateway containing your order details. We will usually confirm receipt of your order within a few minutes of ordering. We will send your goods via Registered International Airmail within one (1) business day; however, if products are unavailable delivery will take a little longer. Please allow up to 21 days for delivery, depending on where you are in the world. Items to the US can take up to 50 days, and you should check with your post office if you have not received a collection card by 40 days.

All parcels are sent with a tracking number and will need to be signed for by the addressee and identification may need to be provided to collect your parcel. If you are not available to take delivery, a calling card will usually be left in your letterbox. In the case of USPS, please ensure your letterbox is free from mail and junk mail as they will not leave notices if mailboxes are full, also, we ask all US customers to please check with their local post office for your parcel if you have not received your package 40 days after purchase.

All parcels sent to the United States will have a note on the address label, stating the goods should not be left unattended if the receiver is not at the requested postal address and the postal service should take the parcel back to their depot for collection by the parcel receiver.

Please note that all items for sale on our website are sourced and sent from South East Asia either direct from the manufacturer or from the importer depending on the item you purchase. Our stock is not purchased from any other vendors or third parties. All products have a long shelf life of at least one (1) year.

All items are packed carefully, and we do not offer refunds or replacements for items damaged in shipping.

If you wish to query a delivery, please contact us at [email protected]

International Duty

It is your responsibility to ascertain if purchasing our good are services are prohibited in your country, under local or international laws. If you are charged customs duties on your parcel, you would need to pay those duties per your local laws. To find out what taxes you may be charged, you should contact your countries customs office or state governing body.

Digital Delivery

After ordering online, you will receive an email confirmation containing your order details. We will usually confirm receipt of your order within a few minutes of ordering. We will attempt to send your software/license/access code via email within one (1) working day.

If you wish to query a delivery, please contact us at [email protected]

Notification of Changes

The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and other key pages on our site. If there are any in how we use our site customers’ Personally Identifiable Information, notification by email or post mail will be made to those affected by this change. Any changes to our privacy policy will be posted on our web site 30 days before these changes taking place. You are therefore advised to re-read this statement regularly.

These terms and conditions form part of the agreement between the Client and ourselves. Accessing this website and/or undertaking of a booking or agreement indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.

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