If you have questions or concerns regarding this statement, you should first contact Customer support via our Contact Us page.
Collection of Information
To use the Vitamin B12 Online website, we may require information from you to provide the best service possible.
All correspondence may also be collected and stored, particularly regarding sales, support and accounts, including Email.
Any information collected by Vitamin B12 Online is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.
Use of Collection Information
Any details collected from Vitamin B12 Online customers are required to provide you with our products or services, and a high level of customer service.
Correspondence is recorded to provide service references, and to assist in our staff development.
Storage of Collected Information
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we pass them on to be processed as required. We never permanently store complete Credit Card details.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.
If you have any questions about security on our website, you can message us via our Contact Us page.
Access to Collected Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by messaging us via our Contact Us page.
If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, age, Email, and postal address) and financial information (such as credit card number, expiration date).
We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
Vitamin B12 Online uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by messaging us via our Contact Us page or using the “Unsubscribe” button in the Email.
You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.
Vitamin B12 Online may at its discretion, use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.
These third parties are prohibited from using your personally identifiable information for any other purpose. Vitamin B12 Online does not share any information with third parties for any unknown or unrelated uses.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.
Links on the Vitamin B12 Online site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only include the domain name of VitaminB12Online.com.
Notification of Changes
These terms and conditions form part of the agreement between the Client and ourselves. Accessing this website and/or undertaking of a booking or agreement indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.