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Cancellation & Returns Policy

The following is the return policy when using the products, services and the website of Vitamin B12 Online (VB12O). It outlines the policies of Vitamin B12 Online including privacy, website, purchase and delivery.

Refund & Returns Policy

You’re entitled to a refund, replacement or repair if:

  • The item is faulty or damaged on arrival (if the item is damaged DO NOT accept or sign for the parcel)
  • You were sent the wrong item
  • The item is significantly different from the description

You are NOT entitled to a refund because:

  • You just changed your mind
  • You found the product cheaper at another store
  • You don’t like it
  • You bought the wrong size
  • You altered the product
  • You dropped it, broke it or damaged it
  • It is open or used

Please email us at [email protected] if you are not satisfied with your purchase so that we can resolve any problems.

As some countries take up to 50 days for delivery, we do not refund for any lost postal items until 50 days from the date of purchase. Postal tracking numbers are supplied on request.

Cancellation Policy

We may cancel any Order or part of an Order (including any Orders that we have accepted) without any liability to you for that cancellation at any time if:

(a) the requested Products in that order are not available; or
(b) there is an error in the price or the product description posted on the Site concerning the relevant product in that order; or
(c) that order has been placed in breach of these terms and conditions.

You may cancel an order up to 24 hours of placing your order. We ship orders 24 hours from purchase so that you have time to cancel if you need too.

Notification of Changes

The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the Site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and other key pages on our Site. If there are any in how we use our site customers’ Personally Identifiable Information, notification by email or post mail will be made to those affected by this change. Any changes to our privacy policy will be posted on our web site 30 days before these changes taking place. You are therefore advised to re-read this statement regularly.

These terms and conditions form part of the Agreement between the Client and ourselves. Accessing this website and/or undertaking of a booking or Agreement indicates your understanding, Agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.

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